* The application is developed to provide a platform for registered users to log complaints related to material received and provide feedback to Tata Steel.

* This system also pertains to maintenance of details of complaints received status of complaints and action taken to resolve those complaints.

* This app allows users to track complaints and facilitate timely resolution of complaints logged by empowering customers.

* It is aimed to provide fast and accurate information to help management make meaningful and effective decisions to enhance customer satisfaction.