Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use can be customized to fit any business and doesn't cost a fortune. Zoho Desk comes from Zoho the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM so you can put a face to each ticket.

- Tickets are displayed as conversations so agents can stay updated on ticket activity.

- With the all-new Team Feed you can tag your team members on tickets and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit close and move with quick swipes.

- Create view edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts access edit and send them later.